We're here to help

Support

Tell us what's going on and a real person will reply within 72 hours — right here and by email.

Open a ticket

Support is for members, so we always know who we're helping — no forms to re-type, and every reply lands in your account and your inbox.

Sign in to contact support New here? Create a free account →

Your tickets

Once you're signed in, every ticket you open lives here with its status, the full conversation, and our replies — each one has a number like MFA-4F2A81 so nothing gets lost.

What the statuses mean: Open — waiting on us. Replied — we've answered; check the thread or your email. Closed — sorted. Replying to a closed ticket opens it again.

Quick answers

Search the common questions — most things are a ten-second read. Can’t find it? Open a ticket above.

For clients
How do I book an appointment?
Open Discover, pick an artist or salon you like, then press Book on their page. Choose your services and a time, and you’re done — the confirmation lands in your dashboard and your email. You’ll need a free account first (one tap with Google).
Do I need an account to book?
Yes — a free client account, so your bookings, messages and history stay in one place. Creating one takes under a minute at madeforartist.com/join, or one tap with Continue with Google.
How do I cancel or change a booking?
Go to your dashboard, open the appointment and press cancel — then book the new time you want. If the business took a deposit, their deposit policy (shown when you booked) says how that’s handled.
Why was I asked to pay a deposit?
Some businesses turn on no-show protection: a small deposit holds your slot and comes off your bill. It’s always shown before you confirm, and the money goes to the business — never to us.
How do I save my favourite shops?
Tap the heart on any artist or salon page. You can keep up to five in My shops, and pick between them when you book.
What does the blue Verified badge mean?
The business chose to be verified and a real person at Made For Artist confirmed their business details by hand before the badge switched on. Look for the blue seal on Discover and on profile photos.
What are the free phone alerts?
Add madeforartist.com to your phone’s home screen and allow notifications — you’ll get instant alerts for bookings, changes and cancellations. Free, unlimited, no text-message fees.
How do I report a problem or another member?
Made For Artist is PG-13 — no profanity, no explicit content, no harassment. Open a ticket below with the topic Report a problem or a member and tell us what happened (a screenshot helps). A person reviews every report.
For artists & businesses
How do I get my own booking page?
Join as an Artist (solo) or Business (salon with a team) at madeforartist.com/join. You pick your name, and your bookable page goes live at madeforartist.com/your-name — free forever.
What does the free plan include?
Your booking page, unlimited bookings, your Discover listing, two-way reviews, free phone alerts and a photo gallery. Paid extras can be added one at a time — full details at madeforartist.com/pricing.
How do deposits and payments reach me?
You connect your own free Helcim payment account, so deposits and payments go directly to you. Made For Artist never holds your money.
How do I add my team?
On the Business plan, open My team in your studio — staff and reception get their own logins, and you choose what each role can see.
How do I get the Verified badge?
Turn on the Verified badge add-on in your studio’s Add-ons shop. We confirm your business details by hand, then the blue seal appears on your Discover listing and your profile photo. You can switch it off anytime.
How do I advertise on Made For Artist?
Two honest options at madeforartist.com/advertise: the self-serve Top Shop spotlight on Discover, or a Promoted campaign you apply for — from 3 days to a full year. Every ad is reviewed by a person, and paid spots are always clearly marked. Organic rankings are never for sale.
What happens when a client no-shows?
Mark the appointment as missed and it records a strike on that client’s reliability record — which follows them across businesses on the platform. With no-show protection on, clients with a history are asked for a deposit before they can take a slot.
Account & billing
I forgot my password.
Use Forgot password on the sign-in page — or if your account email is a Google address, just press Continue with Google.
How do I cancel a paid plan or add-on?
Anytime, from Billing or Add-ons in your studio. No contracts, no cancellation fee — and your clients and booking history stay yours, with a free full export under Your data.
Can I sign in with Google?
Yes — if your Google email matches your account email, it signs you straight in. New here? The same button creates your account in one tap.

No matches for that — try another word, or open a ticket above and a real person will help.